PRECISE ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT TEST RESULT SPEND YOUR LITTLE TIME AND ENERGY TO PASS ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT: ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM EXAM

Precise ITIL-4-Specialist-Create-Deliver-and-Support Test Result Spend Your Little Time and Energy to Pass ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam exam

Precise ITIL-4-Specialist-Create-Deliver-and-Support Test Result Spend Your Little Time and Energy to Pass ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam exam

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 2
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 3
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 4
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 5
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which is an example of using a 'shift-left' approach to optimize password resets?

  • A. Encourage users to remember or safely record their passwords to reduce the number of password resets
  • B. Automatically assign a high priority to password reset requests to resolve them faster
  • C. Allow users to reset their own passwords using an automated tool
  • D. Train service desk agents to categorize password resets as service requests

Answer: C

Explanation:
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.


NEW QUESTION # 35
What approach can ensure testing happens earlier in the development lifecycle?

  • A. Service integration and management
  • B. Robotic process automation
  • C. Managing work as tickets
  • D. Shift-left

Answer: D

Explanation:
Shift-leftmoves testing activities earlier in the development lifecycle, helping to detect and fix defects sooner, improving quality and reducing rework.


NEW QUESTION # 36
Which statement about collaboration is CORRECT?

  • A. Collaboration is most useful for standardized work
  • B. Collaboration focuses on the organization's goals
  • C. Collaboration should be used instead of swarming or
  • D. Collaboration can be enforced by aligning metrics between teams

Answer: B

Explanation:
Collaborationis fundamentally aboutfocusing on the organization's goals, ensuring that different teams and individuals work together toward shared outcomes.


NEW QUESTION # 37
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

  • A. Workforce planning and management
  • B. A continual improvement culture
  • C. Working with a customer-oriented mindset
  • D. Shift-left

Answer: B

Explanation:
A continual improvement culturefosters an environment of openness, trust, and transparency, encouraging employees to suggest improvements and ensuring their ideas are valued and considered.


NEW QUESTION # 38
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

  • A. Hold regular meetings focusing on problem solutions
  • B. Promote a culture of learning and development
  • C. Encourage informal teams across the organization
  • D. Incorporate the organization's vision into the team culture

Answer: D

Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.


NEW QUESTION # 39
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